Shipment and Delivery

Our shipping policy is designed to ensure a straightforward and transparent delivery process for your orders.

Shipping Areas

We currently offer delivery within the United States.

Order Cut-Off Time

2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Order Handling Time

Orders will be shipped within 1-2 business days. Orders placed on Saturday, Sunday, or holidays will be processed on the next business day. We ship Monday through Friday only.

Shipping Source

All orders are shipped from our warehouse in Shenzhen, China via reliable express carriers. Delivery times include customs clearance and local postal handling in the USA.

Shipping Cost and Transit Time

Currency: USD ($)
Free Shipping: Orders over $60
Standard Shipping: $8.99 for orders under $60
Estimated transit time (within the US): 7-10 business days
Total estimated delivery time: 8-12 business days

Shipping Methods

• FedEx
• DHL
• USPS
• WANBEXPRESS
• 4PX
• Other express options

Tracking Your Order

Once your order has been dispatched, we will email you the tracking number. Tracking may take up to 48 hours to appear on the carrier website.

• UPS: Track here
• USPS: Track here
• FedEx: Track here
• UDA: Track here
• ChinaPost: Track here
• 4PX: Track here
• 17Track: Track here

If tracking information is unavailable or delayed, contact us via service@nexaeris.com.

Order Modifications and Cancellations

Orders can be canceled within 24 hours of placement. To modify or cancel an order, please contact us immediately via email. Once the order is shipped, address changes cannot be accommodated.

Missing, Lost, or Damaged Shipments

If an order is lost, damaged, or stuck at customs, please contact our support team at service@nexaeris.com to arrange a replacement or refund. Note: Replacement or refund for damage during shipping is covered by us; if returned due to incorrect customer address, reshipping is at customer expense.

Delivery Delays

Delivery may be delayed due to customs inspection, severe weather, strikes, or other unexpected events. We recommend contacting us if your order exceeds the estimated delivery time.

Taxes and Additional Fees

We do not charge taxes or additional fees. Any customs duties, taxes, or import fees imposed by your local authorities are the responsibility of the customer. Please verify with your local customs office before ordering.

Force Majeure

Processing may be delayed due to unforeseen events. Orders will be processed as quickly as possible once conditions permit.

Contact Information

Email: service@nexaeris.com
Phone: +85263691654 (SMS only; we respond via email for quicker service)
Contact form: Contact Us Page